Qual-IT London Limited t/a Qual-IT Terms & Conditions of Service (Laptop computers)

All customers agree to be bound by terms and conditions of service set below

Our procedures.

If your machine requires repair you will need to send it to us for an estimate. Although sometimes we may be able to diagnose the fault on the telephone and give you a rough estimate, until we have looked at your laptop and confirmed the problem, we will not be able to quote accurately.

Please ensure your laptop is well packaged and don’t forget to enclose the power lead. This will enable us to proceed swiftly.

If you decide not to go ahead with the repair once we have estimated the cost; or we are unable to repair the laptop; or for economical reasons you decide not to proceed with the repair; we will charge a handling and inspection fee to return your laptop via insured courier. Carriage costs are not refundable.

The information given by the customer regarding the faults with the laptop is for our reference only and it is our own engineer’s report that will form the basis of the fault diagnosis.

Repair time scales.

Most of the laptop repairs we carry out do not take us very long; we aim to return laptops as quickly as possible to our customers. Providing we have parts in stock most machines are repaired within two working days. Where we need to order parts depending on the make and model of the laptop, parts usually are with us the next working day. In this case you will need to allow an extra day or two. Some repairs may take us longer because the parts are not available quickly, or that the machine has multiple faults. If this happens we will try and keep you advised, but please give us a call or email to check progress. Machines are returned by courier on a next day service.

What about Software?

We can reinstall your operating system and drivers for you. We would usually do this after a new hard drive has been fitted. We will not normally install other software, and we will require you to supply us with evidence that you hold an appropriate license. We can transfer data from your hard drive to CD’s or put it on a replacement drive. Please ask for a quotation.

What about Damage and Loss?

Claims for loss or damage of your laptop during shipment by Qual-IT are in accordance with our Courier’s insurance policy. The laptop must be transported in the appropriate laptop case and in tact to claim for damaged laptops.

What about Warranty?

We usually offer a one year warranty for parts unless otherwise specified and the warranty for parts is in conjunction with the manufacturer of the part(s) fitted. We can also use reconditioned parts to keep the costs down for you these usually come with a 30 day warranty. DC Power connector replacement carries a 3 month warranty. Screens usually 30 days unless otherwise specified. The warranty will be void if the fault is of a different or is unrelated to the original failure, or it has been modified or improperly handled. Laptops returned out of warranty will be charged at our advertised rates.

There is no warranty for some parts that are replaced. In these situations you will be advised.

Repair Terms and Conditions.

When you send your laptop to us for repair you are indicating that you have read, understood and agreed to these terms and conditions, so please read them!

If the cost of a repair or fix does not exceed our Minimum Charge you agree for us to go ahead with the repairs and that you will pay this charge.

If the cost exceeds the Minimum Charge we will provide you with an estimate for repair. If you decide not to accept this estimate then we will make a handling and inspection fee to cover labour, and Courier costs to return the laptop to you. If you decide not to pay this charge we will dispose of the laptop for you.

You are also agreeing to pay for any work we have carried out on your behalf, whether you have instructed us verbally, by phone, by fax, by email, in writing or via any other medium or via a third party. We will not charge you more than the Minimum charge without your agreement.

All prices quoted are subject to VAT @ 17.5%

It is the responsibility of the customer to ensure that payment is made prior to the return of the laptop. We will not release equipment until payment has been received. Our preferred method of payment, and the fastest way to return your laptop is online via the Internet. Payment instructions are usually sent via email.

We may insist on payment being made by cleared funds. We reserve the right to dispose of machines after three months where payment has not been made to minimise our costs.

Claims for damage or loss of equipment during shipment arranged by us, are in accordance with our couriers terms and conditions. Any damage of goods should be reported to us within 24 hours of receipt, all packaging should be kept for further inspection.

Our policy of No fix no fee does not cover laptops.

These Terms and Condition apply regardless of whether a signed Repair Authorisation Form is submitted with the laptop.

Privacy agreement.

When you place an order with us, we obviously need to collect some of your personal details, and it is important that you supply us with all the details we request. We assure you that we will treat all your personal details, which includes, email, your address, telephone numbers etc with confidence. We will not disclose your details to any third party or otherwise use them, except in connection with processing your job, and to occasionally send you news of our special offers and money off vouchers.

Our responsibilities.

We will not take responsibility for a manufacturer’s original warranty on any laptop that has been sent to us for repair.

We will not take responsibility for equipment that is of an unstable nature, more than 3 years old which might deteriorate during the repair.

We will take no responsibility for the parts that have been fitted potentially damaging the laptop again; although all reasonable care will be taken when the repair is carried out.

We will take no responsibility after your laptop has been returned to you un repaired.

The customer must check the laptop when it is returned either repaired or un repaired; we will not take any responsibility after that. (It has been our experience to find that some customers may have taken their laptop to another repair centre or have tried to repair the laptop themselves, we are not responsible for these actions).

We will accept no responsibility for any loss of data during the repair procedure.

And finally ....make sure you back up your data - we cannot accept any responsibility for data loss during the repair of your laptop. So please back it up! Look here if you need backup now www.qualit-uk.com/backup