| ServerGuide© 1.2 The complete guide to your new server. |
IMPORTANT - Applies to Servers sold after February 2008.
We suggest you print this document now! |
ServerGuide 1.1 - (c) 2007,2008 Qual-IT London Limited.
Unlike most other types of Server, your Qual-IT Server is capable of running and is compatible with a very large amount of applications and software.
Windows 95, 98, ME, 2000, XP, 2003, Linux, Perl, CGI, ASP, SQL, PHP HTTP and many more standards.
Your server will run both Windows and Linux software.
Your login to the computer has now changed. To comply with Server security, you are now required to press CTRL and ALT and DEL on your keyboard to login.
You will be presented with a new login screen that requires the following information:
Username this will usually be your first name
Password this is set by Qual-IT on installation
Domain SMALLBUSINESS
You can change your password once logged on when
you see your desktop by pressing CTRL and ALT and DEL on your keyboard and
selecting the Change Password option.
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U Drive, it’s on the Server and contains all your documents and is the location that opens when you view My Documents, My Pictures and My Music. Only you can see this location and it is backed up. X
or S drive, it’s on the Server and it’s the place that everyone can see and
open and save files and folders to. This is your shared drive for the
company. |
TIP! Right click on these two drives and choose Create Shortcut to put a shortcut on your desktop!
From outside your workplace, your staff can work remotely using one of the following methods:
1. Web Connect (Outlook Web Access)
From any computer worldwide, open Internet Explorer 5 or better and navigate to http://yourwebconnectaddress. yourwebconnectaddress will be given to you on completion of your installation.
This will show you all your recent history in Microsoft Outlook, including your recent inbox items, all your folder items and your personal calendar and contacts.
We do not support Web Connect in other browsers
than Internet Explorer although you may find it works ok.
| How do I access Outlook without my computer from any Internet cafe or hotel? | PDF download  |
2. VPN Access
Your server is equipped with a PPT VPN Service, allowing any mobile computer to connect to your office network remotely. This allows you full real Outlook access rather than the Web Connect solution and access to all the server based documents (i.e. those on the Shared Drive in My Computer).
How fast is it working remotely?
When working remotely the speed at which you can open a document from the server is determined by a) the download speed of your broadband connection and b) the upload speed of the broadband connection your server is on. In this case you will not receive the document faster than a) you can download and b) the server can upload (or send). When saving a document back onto the server exactly the opposite of this rule applies.
Most broadband upload speeds are rather slow for standard ADSL services at less than 1MB per second whilst download speeds are reasonable from 6 to 8 upwards.
BE* Internet (http://www.bethere.co.uk) are offering some very fast connection speeds with their Pro service that we fully recommend for your Server to be connected to for the best remote office experience. WE DO NOT RECOMMEND SKY OR AOL FOR BUSINESS USE AS THEIR SERVICES ARE RESTRICTED.
Speed comparison chart
The following comparison chart shows you the different speeds at which you would be working remotely with various broadband services for your Server.
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Standard ADSL 512/256 |
8 Meg Broadband 8000/600 |
BE* Pro |
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OPEN a small word document (100k) |
3 Seconds |
1 Second |
<1 Second |
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OPEN a medium sized Excel spreadsheet (300k) |
10 Seconds |
3 Seconds |
<1 second |
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OPEN a small PowerPoint presentation (5MB) |
3 Minutes |
1 Minute 15 |
<1 second |
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OPEN a medium PowerPoint file (15MB) |
9 Minutes |
3 Minutes 30 |
3 Seconds |
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OPEN a large Powerpoint file (50MB) |
30 Minutes |
14 Minutes |
8 Seconds |
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SAVE a small word document (100k) |
3 Seconds |
1 Second |
<1 Second |
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SAVE a medium sized Excel spreadsheet (300k) |
10 Seconds |
3 Seconds |
<1 second |
|
SAVE a small PowerPoint presentation (5MB) |
3 Minutes |
1 Minute 15 |
<1 second |
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SAVE a medium PowerPoint file (15MB) |
9 Minutes |
3 Minutes 30 |
3 Seconds |
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SAVE a large Powerpoint file (50MB) |
30 Minutes |
14 Minutes |
8 Seconds |
Why does my system freeze opening documents?
Your system hasn’t frozen, often programs will
appear to be not responding whilst opening or saving a document. The program in
question is still sending or receiving the document from your server.
How do I setup my VPN connection?
Instructions for setting up the VPN service on
your laptop or portable computer (Windows XP and Vista)
| How do I setup the VPN connection to my work network (server)? Win Vista | PDF download |
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| How do I setup the VPN connection to my work network (server)? Win XP | PDF download |
How do I connect into my VPN once it is setup?
Instructions for connecting to the VPN service on
your laptop or portable computer (Windows XP and Vista)
| How do I connect my Windows Vista computer to my work network (VPN) ? | PDF download |
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| How do I connect my Windows XP computer to my work network (VPN) ? | PDF download |
How do I disconnect from the VPN when I am not using it?
Instructions for disconnecting to the VPN service on
your laptop or portable computer (Windows XP and Vista).
| How do I disconnect the VPN connection to my work network (server)? Win Vista | PDF download |
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| How do I disconnect the VPN connection to my work network (server)? Win XP | PDF download |
How do I remotely access server documents?
Once your VPN connection is setup and connected,
follow the instructions below.
| How do I access the shared drives and folders on my Server? Win Vista | PDF download |
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| How do I access the shared drives and folders on my Server? Win XP | PDF download |
Back to the index >>
How do I
setup Outlook on other computers?
Instructions for setting up Outlook on any
Windows computer (Outlook 2003 and Outlook 2007).
| How do I setup Microsoft Outlook 2003? | PDF download |
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| How do I setup Microsoft Outlook 2007? | PDF download |
| How do I share a calendar with a collegue? | External link >> |
Our server has no screen, how do we configure it or reboot it?
If another support representative needs to work on your Server, or it needs to be rebooted, you can access the console or login from any Windows computer. From the Start Menu choose run and in the run box type mstsc /v:server /console
Press OK and you will be presented with the Server login screen.
The username is Administrator the password is shown on your ServerCard.
Other passwords for the Router etc
All passwords for any Qual-IT supplied or installed equipment are always shown on your ServerCard unless otherwise specified.
As of January 2008 we now supply Q-Backup as a
free Server solution but recommend that you opt for a more up to date
professional backup package. Backup can be made to any low cost USB device and
two should be kept on rotation. Alternatively online backup for very small
organisations with less than 5GB data is highly recommended.
Your server is equipped with the industries most advanced and robust anti spam system, an open source spam assassin called ASSP. The server will begin to place spam it recognises in a separate mailbox within Outlook called spam.
This mailbox is viewable within Outlook by scrolling down the folders list at the left hand side of the screen.
To access the spam mailbox via the Web Connect our Outlook Web Access URL use the username spam and password is shown on your ServerCard.
Training the assassin:
Spam
Assassin needs to learn who is a friend and who is foe. Mails that come into
your usual inbox that should be identified as SPAM you forward to spam@qitspam.com. You will receive an
acknowledgement of the server’s mistake and it will not happen again.
Similarly emails from friends that end up in the SPAM mailbox can be forwarded to notspam@qitspam.com. The server will acknowledge the mistake and will cease to treat this sender as spam.
Very soon you will have a robust anti spam solution that is spot on.
If requested at the time of installation we may have networked a printer for all your staff. To access shared printers on new machines, click the Windows Start Button, choose Run and in the box type \\server and press OK.
You will see a list of resources including any printers, simply double click the printer to add it to a new machine.
Any passwords
set by Qual-IT will be shown on your ServerCard unless otherwise specified. User passwords are usually set onsite and the users informed. We strongly recommend you change your passwords immediately the installation is complete.
| Important information about passwords and security for mobile devices. | PDF download |
At all times YOU are responsible for your data,
our warranties cover only hardware. It is up to you to ensure your data is
protected, which includes monitoring any backup solution you have in place.
Your router is set to 12.75.75.2 and can be managed via the following web link http://12.75.75.2. Usually the username is Admin or admin and if we set your router up the password will be shown on your ServerCard
Your server is running an Ubuntu Linux core with a Static IP address of 12.75.75.5. You can use the VNC viewer to gain access to the Ubuntu system.
VMWare virtualisation is installed onto the Linux system and your Windows Server runs as a virtual machine. The Windows Server has a static IP address of 12.75.75.1
DHCP is handled by your Router, and the router gives out the following DNS addresses to clients:
Primary DNS 12.75.75.1
Secondary DNS 158.43.192.1
The domain name is smallbusiness.local and the server name is server.
Qual-IT use only genuine software. The certificates of Authenticity for your Server software are on the side of the Server case, Windows licenses should be on the individual machines as stickers or handed to you if upgrades by the Engineer who installed the system for you.
Security and updates
Your server DOES NOT keep itself up to date with the latest security updates as doing so would require it to restart itself after each update and this is obviously not acceptible so they are performed manually. In addition to this other security flaws may be exposed over time that require patches or fixes, including updates for fucntionality of the system and expansion of your business. You should consider a quartery (or at least six monthly) checkup that can be booked with our sales team on 0845 867 3851.
Aftercare
With every
installation of this scale, there will be teething problems. Qual-IT fully understand
this and offer 7 days of remote support for minor installation issues. Client
computer issues and other software that you require or specific configuration
is chargeable at our normal rate published at www.qualit-uk.com/pricing.